Suzanne Carillo

This is something that has been on going for a while now and I really need to vent and get this off my chest.

If you are a business owner, please, show some respect for other people's time. It's easy, really. If you say you're going to call back with your billing information, do it, otherwise simply don't order. Forcing vendors to call back upwards of 4 or more times only to have someone else finally deliver the message that you have now decided to cancel your order is beyond frustrating.

Do you realize how much time we have already invested in your order prior to trying to get a hold of you for payment? When an order is placed that means the order has to be fulfilled, checked and packed. Shipping labels, dimensions and weight and cross border shipping documents (if going into the US) have been created for your package. Customized signage has been printed that goes with the products you have ordered for your store. This means we print off layouts specifically for your order. We also include any other gifts, promotions or catalogs with your order so that it is done in a professional, timely manner. An invoice is generated. Once the order is ready to ship we then patiently call and leave messages saying we need the billing information in order to finish processing and ship your order.

It's a simple business concept…don't order something if you're not willing to pay for it.

Lack of respect for fellow business operators, be they vendors or other stores is certainly not helping the already suffering scrapbooking/crafting industry. Where is the professionalism and common courtesy?

My Dad always told me to treat others as I would like to be treated. I wish everyone had learned that lesson.

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